Access

Steam Railway

Disabled customers are welcome on our steam trains.

Paignton, Churston and Kingswear stations have level access to the platforms.  At Goodrington station, joining or leaving the train is not possible unless the individual can manage a flight of steps with a carer’s assistance.  Access at Greenway Halt is via steps and a steep unmade road; it is not recommended.

Ramps are provided for wheelchair access onto the Guards van and the designated wheelchair area for each train in service.  Customers should be accompanied by a helper, as train staff are not permitted to assist unaided customers.

Motorised wheelchairs are welcome, but due to their size the number allowed on each train is at the discretion of the train guard.  The total number of traditional wheelchairs is also at the discretion of the train guard.

There are toilet facilities for disabled customers at Paignton and Kingswear stations only.  Any toilets on the train are not suitable for disabled use.

River Boats

Disabled customers are welcomed on board, but for safe access a small degree of mobility is needed by everyone.

Due to the jetty and vessel design, people who use wheel chairs must be able to walk, (assisted if necessary), for a few steps for access at boarding gates, since crews are not permitted to lift occupied wheel chairs.  At Totnes and Torquay up to 13 and 15 steps respectively may need to be negotiated at low water (worst case).

Each disabled person should be accompanied by a person who is able to help if there is an emergency on board.

We regret that motorised wheelchairs and scooters are not normally permitted on board, due to their weight and bulk, which may obstruct the safe movement of passengers.  The exception is the Kingswear-Dartmouth Ferries which have suitable ramps.

To board the ferry between Kingswear and Dartmouth, intending passengers must be aware that at certain states of the tide (very low spring tides), there is a significant angle to the pontoons on both sides of the river.  To cater for such circumstances, we have arranged for the wheelchair occupant and a single carer to use the lower passenger ferry.  Please contact Kingswear Station Café to get a ticket. 

The total number of wheelchairs permitted on board is at the discretion of the Master of the vessel (normally one per trip) and will vary depending upon the weather and the vessel’s location.

We operate a mix of historic and more up to date vessels, therefore access to toilets may involve negotiating steps.   Please contact us in advance of your trip for further information.

Buses

All our buses are fully compliant regarding Access for the Disabled and are low floor buses fitted with a ramp and a dedicated space for a single wheelchair user.  Our bus drivers are trained to offer and give assistance as required by the person needing to use the facility.

All buses are compliant to the highest level at Category 1 so, for example, all have front, side and rear destination blinds with font sizes large enough to be easily readable.  All bus stop buttons carry Braille and the gangways have been designed to give extra space.

All our drivers receive regular training with regard to looking after passengers with additional needs and this includes both visible and non-visible disabilities.  All drivers are Dementia aware for example and will recognise the DA badge if worn by a passenger.

As at May 2017 we operate a fleet of 5 double-deckers and the Greenway shuttle single decker.  Of the double-deckers, both the two open toppers and one of the closed top buses have been converted from their old London two door specification to just a single front entrance, with the disabled ramp at the front and the wheelchair bay located at the front of the near side, meaning we can load a wheelchair at Paignton bus station.  The other two double-deckers remain in London format so the wheelchair ramp is part of the centre door entrance and thus cannot be used in Paignton bus station due to the herringbone parking arrangement there.  If a wheelchair user needs access at Paignton, we advise that the intending passenger should board at our stop on Torbay Road just by our Railway Station, or alternately we would stop by the Library next to the bus station. 

Due to a lack of raised kerbs for the Churston to Greenway shuttle service, accommodating an electric wheelchair is not possible at present.  We advise that passengers with electric wheelchairs arrange direct transport to Greenway House to ensure the best possible experience.  Normal wheelchairs can be accommodated.