Access

For your information, our quietest day of the week is normally a Friday. Passengers using wheelchairs may find that travelling with us on a Friday will involve less crowds and therefore you may be more able to enjoy our Tours, and the locations they serve, at your own pace. 

Our services are often heavily used so neither we, nor our contractors, can guarantee to carry you or provide a seat on a particular service.  We strongly advise Passengers to arrive in good time for all planned departures. 

Steam Railway

  • Disabled Passengers are welcome on our steam trains.
  • Paignton, Churston and Kingswear stations are on the flat, however due to the nature of the access via steps at Goodrington station, joining or leaving the train is not possible unless the Passenger can manage a flight of steps with a carer’s assistance.
  • Access to Churston Station Up platform is via footbridge. Passengers physically unable to use the footbridge with (where required) their carer(s), may use the foot crossing. Users should be aware that the slope is approximately 1 in 10 and prepare accordingly and must obey all signage and instructions. Instructions for the use of the crossing must be followed.  Churston foot crossing is designated solely for the use of Passengers physically unable to use the footbridge plus carer (where required).
  • Motorised wheelchairs are welcome, but due to their size the number allowed on each train is at the discretion of the train guard. The total number of traditional wheelchairs is also at the discretion of the train guard.
  • There are toilet facilities for disabled customers at Paignton and Kingswear stations only. Toilets on our trains are not suitable for use by disabled Passengers.

River Boats & Ferries

  • Disabled Passengers are welcomed on board, but for safe access a small degree of mobility is needed by everyone.
  • Due to jetty and vessel design, Passengers who use wheel chairs must be able to walk (assisted if necessary), for just a few steps for access at boarding gates, since our staff are not permitted to lift occupied wheel chairs.
  • Each disabled Passenger must be accompanied by a person who is able to help if there is an emergency on board.
  • We regret that motorised wheelchairs and scooters are not normally permitted on board our river boats and/or ferries, due to their weight and bulk, which may obstruct the safe movement of other Passengers.
  • The total number of wheelchairs permitted on board is at the discretion of the Master of the vessel and may vary depending upon the weather and the vessel’s location.

Buses

  • Most of our buses are Heritage style and therefore have a traditional "step" entrance with a grab pole in the middle. This means they cannot convey a wheelchair user, unless the Passenger has sufficient mobility to get themselves up two steps and then a few short paces to the seats, the front row of which are prioritised for Passengers with access difficulties.
  • Our Greenway shuttle bus (normally used for Winter 100 service also), and one of the closed top Double Decker buses (mostly used between Totnes and Paignton when an open topper is not selected) are of the more modern DDA Compliant low floor easy access buses. On these two buses a wheelchair user can wheel themselves on board using a ramp deployed by our driver, and then there is a designated safe space for one wheelchair with priority given to a wheelchair user (although please note that by law we cannot enforce a mother and buggy user to vacate this space if they are unwilling to give it up to the wheelchair user).
  • If a Passenger requires a wheelchair friendly bus, please let us know in advance, as we may be able to allocate an appropriate bus to carry them, bearing in mind it can only carry one such Passenger so it will always be on a first come first served basis.
  • We regret we do not operate yet a DDA compliant open top bus. 
  • We regret that motorised wheelchairs and scooters are not normally permitted on board our buses, due to their weight and bulk, which may obstruct the safe movement of other Passengers.
  • Passengers who use foldable wheelchairs are also welcome. However, the chairs must be carried folded up and stored in the luggage bins available on the buses.
  • Wheelchairs must not block the main gangways, which must be kept clear at all times. The result is that the number of such chairs we are able to carry on any one journey is severely limited, mostly to a maximum of three, and at the discretion of the driver (as there may also be baby buggies on board).

Care must be taken to assess slope by operators of wheelchairs and pushchairs, (historic station platforms in particular may be uneven and slope unexpectedly) and brakes must be applied when stationary.