Access

For information, our quietest day of the week is normally a Friday. Passengers using wheelchairs may find that travelling with us on a Friday will involve less crowds and therefore you may be more able to enjoy our services, and the locations they serve, at your own pace.

Steam Railway

Disabled customers are welcome on our steam trains.

Paignton, Churston and Kingswear stations are on the flat, however due to the nature of the access via steps at Goodrington station, joining or leaving the train is not possible unless the individual can manage a flight of steps with a carer's assistance.

There are ramps for wheelchair access onto each train in service, where there is a designated carriage/area for wheelchair users. Customers should be accompanied by a helper, since train staff are not permitted to assist unaided customers.

Motorised wheelchairs are welcome, but due to their size the number allowed on each train is at the discretion of the train guard. The total number of traditional wheelchairs is also at the discretion of the train guard.

There are toilet facilities for disabled customers at Paignton and Kingswear stations only. Any toilets on the train are not suitable for disabled use.

River Boats

Disabled customers are welcomed on board, but for safe access a small degree of mobility is needed by everyone.

Due to the jetty and vessel design, people who use wheel chairs must be able to walk, (assisted if necessary), for just a few steps for access at boarding gates, since crews are not permitted to lift occupied wheel chairs. Each disabled person should be accompanied by a person who is able to help if there is an emergency on board.

We regret that motorised wheelchairs and scooters are not normally permitted on board, due to their weight and bulk, which may obstruct the safe movement of passengers.

The total number of wheelchairs permitted on board is at the discretion of the Master of the vessel and will vary depending upon the weather and the vessel's location.

Buses

Most of our buses are Heritage, and have a step entrance with a grab pole in the middle; this means they cannot convey a wheelchair user, unless that person has sufficient mobility to get themselves up two steps and then a few short paces to the seats, the front row of which are prioritised for people with access difficulties.

Our Greenway shuttle bus (normally used for Winter 100 service also), and one of the closed top Double Deckers (mostly used between Totnes and Paignton when an open topper is not selected) are of the more modern DDA Compliant low floor easy access buses. On these two buses a wheelchair user can wheel themselves on board using a ramp deployed by our driver, and then there is a designated safe space for one wheelchair with priority given to a wheelchair user (although by law we cannot enforce a mother and buggy user to vacate this space if they are unwilling to give it up to the wheelchair user).

If you require a wheelchair friendly bus, and are able to let us know in advance, we would be delighted to allocate an appropriate bus to carry you, bearing in mind it can only carry one such user so it will always be on a first come first served basis. We regret we do not operate yet a DDA compliant open top bus.

We regret that motorised wheelchairs and scooters are not normally permitted on board, due to their weight and bulk, which may obstruct the safe movement of passengers.

Users of foldable wheelchairs are welcome. However, the chairs must be carried folded up and stored in the luggage bins available on the buses. Wheelchairs are not allowed to block the main gangways which must be kept clear at all times. The result is that the number of such chairs we are able to carry on any one journey is severely limited, mostly to a maximum of three, and at the discretion of the driver (as there may also be baby buggies on board).