FAQs

 

  • How do I qualify for a concession ticket?

     

    You qualify for a Concession price if you are aged 60+, military personnel, carers, disabled or students.

     

  • Who is included in a family ticket?

     

    Two adults and up to three children aged 3-15 are covered on a family ticket

     

  • Are dogs allowed?

     

    Yes, we welcome well behaved dogs! A nominal fee of £2 is charged on all our services.

     

  • Is the steam railway open in the winter?

     

    Yes it is! We run a reduced service on selected dates and there is of course our famous Santa Express trains. See our Winter Services page for more details.

     

  • What age do you class as a child?

     

    3-15 years. Under 3’s travel free, (this may vary on special event days and on particular services such as Santa Express)

     

  • Why are the times of the boat cruises between Dartmouth and Totnes different each day?

     

    The River Dart is tidal so we have to work around the tides.

     

  • What is your access policy?

     

    Please click here to view our access policy.

     

  • Is there always an open top bus running?

     

    Sadly we cannot guarantee an open top bus will be running, even in good weather - it depends on servicing periods of our buses. The weather does play a factor in our decision as well. If you are particularly looking forward to this part of the journey, it is advisable to ring us on 01803 555872 on the morning of travel to confirm.

     

  • Can we reserve seats in The Devon Belle?

     

    Unfortunately, this is on a first come first ‘seated’ basis. You can privately hire The Devon Belle by calling 01803 555872. There is a charge for this service.

     

  • Can I use my concession pass on your buses?

     

    Yes you can!

     

  • Do you have volunteers?

     

    Yes. Please call 01803 555872 for more information.

     

  • How do I make a complaint?

     

    Please write to the Group General Manager, Kingswear Signal Box, The Square, Kingswear TQ6 0AA.