Facilities & Gift Shop
The essential place for information on fab coffee and cake and shopping for gifts and mementos, etc
Access
Customers with disabilities are welcome on our steam trains, boats and bus.
E-Scooters
Regrettably, e-Scooters are not permitted on any Dart Valley Railway services/stations. Unlike other personal mobility devices such as e-bikes or mobility scooters, e-Scooters are not regulated and are not required to meet minimum safety standards for vehicles. We apologise for any inconvenience this may cause.
Steam Railway
Both Paignton and Kingswear stations have level access to the platforms from the station building.
Ramps are provided for wheelchair access onto the Guards van and the designated wheelchair area for each train in service. Dependant on wheelchair size up to 4 wheelchairs can normally be accommodated.
Additional wheelchairs are permitted at the discretion of the Guard in the Guard’s Van. Customers should be accompanied by a helper, as train staff are not permitted to assist unaided customers. The limits are as follows: Maximum width 600mm, length 1000mm. Maximum weight of person and wheelchair/mobility scooter 300Kg, turning radius of no more than 1200mm.
Disabled toilet facilities are available at Paignton and Kingswear stations only. Unfortunately, train toilets are unsuitable for disabled use.
River Boats
For safe access a small degree of mobility is needed by everyone.
Due to the jetty and vessel design, people who use wheelchairs must be able to walk, (assisted if necessary), for a few steps for access at boarding gates since crews are not permitted to lift occupied wheel chairs. At Totnes and Torquay up to 13 and 15 steps respectively may need to be negotiated at low water (worst case).
Each disabled person should be accompanied by a person who is able to help if there is an emergency on board.
We regret that we are not in a position to be able to permit motorised wheelchairs and scooters on board due to their weight, size and bulk which may obstruct the safe movement of passengers. The exception are the Kingswear-Dartmouth ferries which have suitable ramps.
To board the ferry between Kingswear and Dartmouth, intending passengers must be aware that at certain states of the tide (very low spring tides), there is a significant angle to the pontoons on both sides of the river. To cater for such circumstances, we have arranged for the wheelchair occupant and a single carer to use the lower passenger ferry. Please contact Kingswear Station Café to get a ticket.
The total number of wheelchairs permitted on board is at the discretion of the Master of the vessel (normally one per trip) and will vary depending upon the weather and the vessel’s location.
We operate a mix of historic and more up to date vessels, therefore access to toilets may involve negotiating steps. Please contact us in advance of your trip for further information on 01803 555872.
Buses
The bus on our Round Robin trip is operated by Stagecoach. On their website you will find information on the carriage of wheelchairs, small prams and buggies (found at section 5) and their Accessible Travel frequently asked questions.
Have a question?
If you have any questions, please send us a message or check out our FAQs.
Visitor Information
Getting Here & Planning
Planning how to find us and where to park when you arrive plus our access policy
Further Information
Great walks, information on our dogs policy & downloading our leaflets - all in one place
Groups & Discounts
A warm welcome awaits your group at Dartmouth Steam Railway & River Boat Co.
Reviews
- Perfect day - We have done this several times over the years and is a fantastic day out. The steam train ride is great, but the cruise makes it. The commentary is very good and funny. Would definitely recommend this trip if in the area.
- Fantastic visit - We chose to do the steam train and river cruise and it was fantastic. The staff were very helpful. After using the ferry to cross the river we went to find somewhere to have a snack before getting onto the cruise. The commentary was brilliant and we were pointed out different landmarks throughout the cruise. Thank you Dartmouth Steam Railway.
- Brilliant! - We had to write to tell you what a thoroughly enjoyable trip we had on your "Steam Train & Cruise". The train was brilliant and the cruise was a revelation. We will be back to experience it again. Thank you.